Use First Person
Describe what you requested, when, through which channel, who responded by role, and what happened next.
Describe what you requested, when, through which channel, who responded by role, and what happened next.
Do not include MNPI, private contact details, doxxing, or unsupported criminal/fraud allegations.
Structured observations capture what happened. Ratings capture your assessment of responsiveness, candor, accessibility, follow-through, and disclosure helpfulness.